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Why choose Low Cost Car Rental?

With so many car rental companies operating in Sydney, it is not so easy to make the choice on the car hire provider.

Heard about us and wondering why do you rent a car from us? Here is a short list of things we put together to help you make the decision and choose Low Cost Car Rental to take care of your next trip.

No booking fees

Here at Low Cost Car Rental we are 100% transparent with our costs. The policy of the company is to discuss every single aspect of the car hire with the customer before we book and charge them any money.

All you pay for is the rental value that already includes the car hire, default insurance for one eligible driver and complimentary 24/7 Premium Road Side Assistance. Among the additional costs are the mandatory bond of $250. Additional charges may apply only if you want to reduce the insurance excess, add more drivers to the insurance policy or book one of many extras like GPS, baby seats or snow chains to name a few.

Customer Oriented

Google Reviews is a hard to get. Maintaining 5-star is almost impossible as customers often picky or unfair. Nevertheless we managed to maintain 5-star rating for longer than 2 years since we registered our business with Google.

We constantly ask our customers for the feedback on our vehicles and customer service.

Our staff is trained and rewarded for positive feedback and we do not tolerate lazy or rude car rental workers.

We value every single customer. We make every effort for you to get the best rental vehicle and cover for your trip.

Low Cost Great Value

There are so many choices of car hire providers. But, like with any other service or purchase, the consumer wants to see the value for their money. Whether you are interested in short-term or long-term car for rent, you are always welcome in Low Cost Car Rental.

Feel free to visit our main car rental office (see Our Locations in Sydney, Australia) and discuss how we can help you organise your trip. We have a range of people movers to fit all your family, small to large size cars for casual leisure or business trips and SUVs (AWD, 4WD) if you go camping or skiing.

Have you hired from us before and have a suggestion on how we can improve our car rental service? Please don’t hesitate to call or email us any time. We would be happy to hear from you. We will be even happier if you continue using our car hire service.

Never rented from us? Please give us a try. We will do our best to not disappoint you.

Your safety is our priority

Here, at Low Cost Car Rentals, we value our customers and their safety.

Rental Vehicle Safety

Safety on the roads starts with choosing the right car to hire. Here, at Low Cost Car Rentals, we are always ready to help and answer any questions you have. We want to make sure your car rental period is about you, your family and your destination, and worry free when it comes to the hired vehicle.

Before we give you the vehicle:

  • We regularly service our vehicles for hire. We use only trusted mechanics and electricians to inspect the vehicles. Car servicing is done according to the best practices and sometimes even earlier when scheduled. For example, if we know some customer will hire the car for long period of time or paying for “unlimited kilometres” package, we will inspect and service the vehicle one extra time.
  • When our cars are not on rent, they always parked securely under ground. Unlike most of the car rentals where the vehicles are parked outside, exposed to the sun, heat and rain.

When you are picking up the car:

  • Each car has unique characteristics – the indicators and hand brakes can be positioned in different locations. It is especially tricky when it comes to bigger cars like people movers. When you are picking up a vehicle from Low Cost Car Rentals, our trained staff will let you know about the car specifics if any. For example, 8-seater Kia Carnival has 2 different places to put the hand brake on (the very left pedal under your feet) and release from the hand brake (a little handle under the steering wheel on the left). Most of the people movers from Toyota have it all in one place – under your feet. Cars like 7-seater Holden Captiva have it positioned in the most usual location, under your left arm, next to the gears stick. Our Car Rentals staff will never push you to drive away as soon as possible. They will remind you to get familiar and comfortable with the rental car first. Adjust the seatbelts and mirrors, get familiar with all the pedals and nobs, inspect the car stereo and air conditioning operation controls.

When the car is on rent:

  • Every single car rent includes a complimentary 24/7 road-side assistance. Tyre puncture, windscreen chip or flat battery can happen to the best of us. We can’t predict where and when that happens. What we can do, is to make sure someone is 30-60 minutes away from where you are and ready to help you out. And yes, once again, it is absolutely free with each car rental. You just need to make sure you obey the basic vehicle usage rules. You can find it on the Terms and Conditions page of your rental agreement.

When you are dropping the car back to us:

  • When the hired vehicle comes back from the rental, we ask our customers for the feedback. Simple feedback in case the customer noticed some unusual smell, sound or vehicle shaking can ensure we take actions before we give the vehicle to the next customer. Unfortunately some customers are afraid to tell as they think they would be charged for damaging the hire vehicle. We ensure you, those questions asked only for the sake of safety of the next customer.

Your safety is our main priority. Please be safe on the roads, drive carefully and obey the road rules.

In case you have any concern, please make sure you call one of our staff members and discuss it.

Australia: Driver’s Licence Requirements for Car Rentals

If you are a temporary overseas visiting driver and you hold a current overseas driver licence you do not have to get an Australian state driver’s licence. You can drive on your current overseas licence as long as:

  • You remain a visitor.
  • Your overseas licence remains current.
  • You have not been disqualified from driving.
  • You have not had your licence suspended or cancelled or your visiting driver privileges withdrawn.

Temporary overseas visiting drivers include:

  • Tourists.
  • Business people on limited-duration visits.
  • People studying or working temporarily (eg working visa holders).

Your licence must be written in English or, if the licence is not in English, you must also carry an English translation or an International Driving Permit (IDP) with your licence when driving.

You must carry your current overseas licence, IDP or translation with you while driving.

You do require to have a photo ID licence if you want to rent a car from Low Cost Car Rentals. If your foreign licence does not have a photo ID, you should get an IDP before travelling to Australia if you intend to rent a car.

All states require Australians from other states to get a new state licence after three month’s residence (with some specific exceptions). Some states also require New Zealanders to get a state drivers licence after they have been in Australia for three months.

Specific State Requirements

In Australia, laws and driving regulations differ from state to state. Some states require you to carry an International Licence with your current foreign licence. Other states request you carry your current foreign driver’s licence together with a formal translation of your licence into English.

Select the state or territory you will be driving in to find out what the laws are for driving with an overseas licence.

Best Car Rental for Money

Asking car rental company the right questions can save you some money. It will also assure you get the most comfortable and convenient rental vehicle for your needs.

For example, if you let the rental company know you are only 2 people but you plan to carry a lot of luggage. They would recommend you renting a sedan over a hatchback. You might pay a little more but you will not face a trouble of trying to fit your surf board into the rental Toyota Corolla Hatch.

Unfortunately, people are still doing the same mistake. Even worse, then they shift the blame on the rental companies.

The most common mistakes:

  • Hiring the cheapest vehicle thinking any non-utility vehicle can fit up to 4 people comfortably. Wrong assumption. Compact vehicles normally can accomodate up to 5 “average” people. What is the average you would ask? Exactly! If you are tall, or a little overweight, or you need to fit a child seat besides accomodating the adults, please let the car rental staff member know about.
  • Hiring a 4WD when you plan to go camping. Most probably it will be the best option, but somewhat inaccurate assumption that any 4WD can go through the unsealed road conditions. And it is not only the vehicle, it is also the insurance options you have to be aware of. Letting the rental company know you are going off-road is a must.
  • Hiring a medium to large size sedan just because you have a lot of luggage. This is a tricky one. You can have 1 piece of oversized bag that might not fit in anything but SUV. Or you can have 5 or 6 small bags that any compact size hatch like Hyundai Getz would fit.
  • Hiring a ute or a van when moving the house. This is the most common mistake. If you only expect to deliver your old TV, a few chairs and clothes to your new home, you might even want to look into the options of renting a 7- or 8- seater where you could put the seats down and fit all your belongings. Moving the same things in the ute can be difficult and potentially dangerous, as you would have to make sure you secure your luggage in boxes, cover with moving blankets and tire up with the stripes.

Please remember, especially during the peak season, Low Cost Car Rentals gets at least 50 emails and over 200 phone calls every day. Our staff is trying their best to ask you all the important questions. Nevertheless, it is your responsibility to make the final call on which car to rent.

What is the right knowledge the car hire company needs in order to provide you the best car for rent? Think before enquiring, may be they are some circumstances about your trip you need to let the car rental company know. Here is the short list of things that you might let your car rental company know before booking the car for hire.

Things to let car rental company know:

  1. Number of people who travel.
  2. How far are you travelling.
  3. What are the road conditions on the way (to be sure when are where you are covered by the insurance).
  4. Your Driver Licence conditions and Country of Issue.
  5. Whether you are familiar with the area in case you need to rent a GPS.
  6. What are the age of the youngest and the eldest traveller (children might need the baby seats to be fit for them, elder people might need side steps to be able to comfortably get in and out of the hire vehicle).
  7. How much of luggage you expect to carry at most. Please note on any oversized, irregularly shaped or fragile items.

Please do the home work to make sure the list is complete. Once you got a quote, please make sure you search the car on Internet and read its specifications.

There is always that one traveller who is unique and here at Low Cost Car Rentals we are happy to assist.

Inspecting your Rental Vehicle – What to look for?

Inspecting rental car

When you enter into a car rental agreement you are signing a contract that will make you liable for payment when a car is damaged. Whenever you are renting a car you should definitely inspect the vehicle thoroughly. Most reputable rental companies will provide you with a damage report to fill in. If a rental company does not provide this, you should be very cautious about renting from them. So what should you mark on your damage report? We hope the following list is of assistance.

The Exterior:

Check for dents and scratches and mark them in the corresponding area of your damage report. Good practice is to circle the area on the damage report where there is a dent. Place an ‘X’ where there are stone chips and scratches. Use lines to indicate long marks or scratches. It is also good practice to put notes on the damage report explaining what you have marked. It also helps to take a video or photos of what you find. If you do this try and get a shot that shows the  position on the car, not just a close up of the damage. Be thorough with your inspection and ask questions of a company representative if you are not sure what fair wear and tear is.

The Windscreen:

It is important to check the windscreen carefully. Most rental companies deem small stone chips as fair wear and tear. Always make sure you mark any windscreen chips on the damage report using and ‘X’.

The Interior:

Sometimes you might come across damaged interiors in rental cars.  If there is no room on the damage report to mark this, then writing a comment about the interior damage is acceptable. You may want to note things like rips and tears and stains so that you avoid cleaning fees.

Drivability of your vehicle.

Rental cars come in various types, ages and condition. If you have elected to drive an older model car then there may be some things that you have to accept. Things like faded paint and interiors are inevitable on older model rental cars. However, they should always be maintained to roadworthy standards. Things like lights, windscreen wipers, tyres and brakes should be serviceable. So if you notice issues with these, bring them to the attention of your rental company.

Fuel and Kilometres travelled:

Make sure you note the amount of fuel in the car and how many kilometres the car has travelled. This is important where you opt for deals that have limited kilometre usage so that you do not pay for kilometres you did not use. Checking the fuel in the car is important as you do not want to be charged for fuel you did not use.

At Low Cost Car Rentals, we understand that accidents happen which is why we give you a damage report to fill in. We always recommend you take your time with filling in the damage report and take a video or photos of your rental vehicle.